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Repeat business occurs when customers are satisfied with the initial transaction, including the level of service, price, and follow-up. Pitfalls such as Incompetence, disorganization, unprofessional manner, and lack of a standard policy can be detrimental to customer retention. The following article highlights some of the mistakes that businesses should avoid to ensure continuous customer satisfaction and retention.
Source:allbusiness.com
Added on December 17, 2008
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