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CONSUMER COMPLAINT MANAGEMENT - A GUIDE FOR CANADIAN BUSINESS
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The objective of the Guide is to assist businesses and industry associations

contemplating Consumer Complaints Management (CCM) initiatives, and those that have initiatives in place but

wish to consider ways of improving them. It is recognized that readers

may already be familiar with various aspects of CCMs, and that some

parts of the Guide may be more relevant to some audiences than others.

Source: Industry Canada

Added on March 29, 2006
REFERENCES:
Web Site: Consumer Complaint Management - A Guide for Canadian Business
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