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SEVEN THINGS I LEARNED LAST YEAR
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"Professional services is about trust and problem solving....If you lighten up a bit, open up a bit and make your work a bit more accessible, it may lead to all kinds of follow-on opportunities because clients may actually like you!"

Source: Mark Healy,Globe and Mail, Report on Business, Jan.21, 2009

Added on January 28, 2009
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Web Site: Seven things I learned last year
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