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As a small business owner, keeping your current customers can be vital to the survival of your business during tough economic periods. In addition, there is more to business than a transaction, and building a relationship can help establish a bond.
There are a number of ways to help build and maintain relationships with your customers, and these include; Personal interaction with clients, keeping in contact frequently, becoming a resouce, and tailoring your approach. The following article further discusses these ways and more.
source: entrepreneur.com
Added on August 18, 2008
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