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The following content is available for the topic Customer Service and the category Articles . The list is ordered by alphabetically.
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- Customer Service Strategies that get results (10-Aug-2009)
Marketing studies show that the percentage of customers who have a high level of satisfaction with companies and are likely to remain loyal to them is... go to item
- Seven things I learned last year (28-Jan-2009)
"Professional services is about trust and problem solving....If you lighten up a bit, open up a bit and make your work a bit more accessible, it may l... go to item
- Five Customer Service Pitfalls (17-Dec-2008)
Repeat business occurs when customers are satisfied with the initial transaction, including the level of service, price, and follow-up. Pitfalls such ... go to item
- Keep Your Customers From Straying (18-Aug-2008)
As a small business owner, keeping your current customers can be vital to the survival of your business during tough economic periods. In addition, th... go to item
- Managing Multiple Priorities (10-Jun-2008)
The customer is an integral part of every business, however as a small business manager, your most important priority is to maximize long-term r... go to item
- Ten Tips to Build Customer Loyalty (27-Jul-2007)
The key to a successful business is a steady customer base. Successful businesses generate 80 percent of their income from 20 percent of their custome... go to item
- Building Repeat Business (23-May-2007)
Startups need to develop strategies for generating repeat business even before the business is fully operational. The process begins with the business... go to item
- 4 Ways To Provide Customer Service That Outshines Your Competitors (13-Nov-2006)
Read the following article for tips to offering superior customer service that gets your customers to choose your business over your competitors' anyt... go to item
- Consumer Complaint Management - A Guide for Canadian Business (29-Mar-2006)
The objective of the Guide is to assist businesses and industry associations contemplating Consumer Complaints Management (CCM) initiatives, and thos... go to item
- Customer Service Nightmare (29-Mar-2006)
Everyone must have experienced some form of poor customer service at one time or another. As a small business owner, it is crucial that you understand... go to item
- 100+ Marketing Ideas (12-Jan-2006)
Marketing is all about satisfying customer needs. The following represents a comprehensive list of marketing ideas; use it to help better understand c... go to item
- Solving customer service problems (19-Aug-2005)
Customer service is a crucial component for any business. Without customers, there would be no 'business'. Is your company experiencing customer s... go to item
- Customer Relation Management: From Conflict to Collaboration (27-Jun-2005)
Is collaboration better or more productive than conflict? It certainly is, argues this author, if any business that is based on relationships hopes to... go to item
- 8 Rules for Great Customer Service (07-Jun-2005)
Customer service is a critical element to any business operation. This step by step guide outlines 8 practical tips on how to ensure that customers l... go to item
- Articles on Customer Service (impactlearning.com) (14-Apr-2004)
The following customer service articles address different aspects of training and coaching customer service representatives. ... go to item
- Articles on Customer Service (Proedgeskills.com) (14-Apr-2004)
This site provides interesting articles on various topics related to Customer Service such as Creative Customer Service - How Far Will You Go to Wow a... go to item
- Articles on Customer Service (socap.org) (14-Apr-2004)
This site has a variety of articles related to superior Customer Service Skills ... go to item
- Articles on Customer Service (whereeaglesflocks.com) (14-Apr-2004)
This article provides information on delivering superior customer service and creates a greater awareness of the need for superior customer service. T... go to item
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